{"id":1688,"date":"2025-07-08T11:19:28","date_gmt":"2025-07-08T11:19:28","guid":{"rendered":"https:\/\/terangafrika.com\/terms-and-conditions\/"},"modified":"2025-07-30T10:24:04","modified_gmt":"2025-07-30T10:24:04","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/terangafrika.com\/en?page_id=1688","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1688\" class=\"elementor elementor-1688 elementor-188\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dov3nrkc twbb_section e-flex e-con-boxed e-con e-parent\" data-id=\"dov3nrkc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-brrxkq09 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget-tablet__width-initial elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"brrxkq09\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Terms and Conditions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0juhuhcg twbb_section e-flex e-con-boxed e-con e-parent\" data-id=\"0juhuhcg\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-jdiedqw5 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget-tablet__width-initial elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"jdiedqw5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h1 data-start=\"145\" data-end=\"190\"><strong data-start=\"150\" data-end=\"190\">Terms and Conditions \u2013 Terang\u2019Afrika<\/strong><\/h1><h2 data-start=\"192\" data-end=\"216\">General Information<\/h2><p data-start=\"217\" data-end=\"384\">Welcome to Terang\u2019Afrika. By using our website and making purchases, you fully accept these Terms and Conditions. Please read them carefully before using our services.<\/p><hr data-start=\"386\" data-end=\"389\" \/><h2 data-start=\"391\" data-end=\"420\">1. Seller Identification<\/h2><p data-start=\"421\" data-end=\"567\">This online store is operated by <strong data-start=\"454\" data-end=\"479\">Tisserin Trading Sarl<\/strong>, headquartered in <strong data-start=\"498\" data-end=\"523\">Saly Joseph (Senegal)<\/strong>.<br data-start=\"524\" data-end=\"527\" \/>\ud83d\udce7 Contact: <strong data-start=\"539\" data-end=\"567\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"541\" data-end=\"565\">contact@terangafrika.com<\/a><\/strong><\/p><p data-start=\"569\" data-end=\"683\">These General Terms and Conditions govern the purchase of products offered on our website by any user or customer.<\/p><hr data-start=\"685\" data-end=\"688\" \/><h2 data-start=\"690\" data-end=\"717\">2. Products and Prices<\/h2><p data-start=\"718\" data-end=\"942\">Our products are imported from Africa and are described as accurately as possible. Prices are listed in <strong data-start=\"822\" data-end=\"866\">[euros \/ dollars \/ your chosen currency]<\/strong> and <strong data-start=\"871\" data-end=\"925\">do not include VAT, import duties, or customs fees<\/strong> (see Section 6).<\/p><p data-start=\"944\" data-end=\"1045\">We reserve the right to modify prices and\/or product specifications at any time without prior notice.<\/p><hr data-start=\"1047\" data-end=\"1050\" \/><h2 data-start=\"1052\" data-end=\"1073\">3. Order Process<\/h2><p data-start=\"1074\" data-end=\"1230\">To place an order, the customer must follow the online checkout process. By confirming the order, the customer expressly accepts these terms and conditions.<\/p><p data-start=\"1232\" data-end=\"1329\">Once payment is completed, the customer will receive a confirmation email with the order summary.<\/p><hr data-start=\"1331\" data-end=\"1334\" \/><h2 data-start=\"1336\" data-end=\"1359\">4. Payment Methods<\/h2><p data-start=\"1360\" data-end=\"1402\">We accept the following payment methods:<\/p><ul data-start=\"1403\" data-end=\"1467\"><li data-start=\"1403\" data-end=\"1426\"><p data-start=\"1405\" data-end=\"1426\">Credit \/ Debit card<\/p><\/li><li data-start=\"1427\" data-end=\"1467\"><p data-start=\"1429\" data-end=\"1467\">Other methods as indicated at checkout<\/p><\/li><\/ul><p data-start=\"1469\" data-end=\"1530\">Payment must be received in full before the order is shipped.<\/p><hr data-start=\"1532\" data-end=\"1535\" \/><h2 data-start=\"1537\" data-end=\"1572\">5. Shipping and Delivery Times<\/h2><p data-start=\"1573\" data-end=\"1805\">We ship to various countries using international logistics providers. Delivery times vary by destination and are estimated during checkout.<br data-start=\"1712\" data-end=\"1715\" \/>We are not responsible for delays caused by customs inspections or other external factors.<\/p><p data-start=\"1807\" data-end=\"1881\">Shipping costs are calculated and displayed before the order is finalized.<\/p><hr data-start=\"1883\" data-end=\"1886\" \/><h2 data-start=\"1888\" data-end=\"1925\">6. Taxes, VAT and Customs Duties<\/h2><p data-start=\"1926\" data-end=\"2059\">Prices shown on our website <strong data-start=\"1954\" data-end=\"1976\">do not include VAT<\/strong>, <strong data-start=\"1978\" data-end=\"1995\">import duties<\/strong>, or <strong data-start=\"2000\" data-end=\"2016\">customs fees<\/strong> that may apply in the destination country.<\/p><p data-start=\"2061\" data-end=\"2435\">As a company based <strong data-start=\"2080\" data-end=\"2110\">outside the European Union<\/strong> and <strong data-start=\"2115\" data-end=\"2164\">not currently registered with the IOSS system<\/strong>, sales to customers within the EU may be subject to customs inspection. In such cases, the customer may be required by local customs or the delivery carrier to pay applicable <strong data-start=\"2340\" data-end=\"2347\">VAT<\/strong>, along with potential <strong data-start=\"2370\" data-end=\"2393\">administrative fees<\/strong> related to the customs clearance process.<\/p><p data-start=\"2437\" data-end=\"2698\">These charges are the <strong data-start=\"2459\" data-end=\"2498\">sole responsibility of the customer<\/strong> and are <strong data-start=\"2507\" data-end=\"2523\">not included<\/strong> in the product price or shipping fees collected at checkout.<br data-start=\"2584\" data-end=\"2587\" \/>We strongly recommend that customers check their country\u2019s customs and tax regulations before placing an order.<\/p><hr data-start=\"2700\" data-end=\"2703\" \/><h2 data-start=\"2705\" data-end=\"2732\">7. Right of Withdrawal<\/h2><p data-start=\"2733\" data-end=\"2937\">Customers have a period of <strong data-start=\"2760\" data-end=\"2780\">14 calendar days<\/strong> from the date of delivery to exercise their right of withdrawal and return the product, provided that it has not been used and is in its original packaging.<\/p><p data-start=\"2939\" data-end=\"3121\">Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a defective item. Please contact us by email to exercise this right.<\/p><hr data-start=\"3123\" data-end=\"3126\" \/><h2 data-start=\"3128\" data-end=\"3157\">8. Exchanges and Returns<\/h2><p data-start=\"3158\" data-end=\"3337\">We accept returns for <strong data-start=\"3180\" data-end=\"3213\">damaged or defective products<\/strong>. If you receive a damaged item, please contact us within <strong data-start=\"3271\" data-end=\"3290\">7 calendar days<\/strong> of delivery and provide photos of the product.<\/p><p data-start=\"3339\" data-end=\"3436\">Returns will <strong data-start=\"3352\" data-end=\"3371\">not be accepted<\/strong> if the customer refuses to pay applicable customs fees or taxes.<\/p><hr data-start=\"3438\" data-end=\"3441\" \/><h2 data-start=\"3443\" data-end=\"3460\">9. Liability<\/h2><p data-start=\"3461\" data-end=\"3598\">We are not liable for any delays, losses, or customs holds that may occur after the package has been handed over to the shipping carrier.<\/p><hr data-start=\"3600\" data-end=\"3603\" \/><h2 data-start=\"3605\" data-end=\"3650\">10. Governing Law and Dispute Resolution<\/h2><p data-start=\"3651\" data-end=\"3821\">These terms are governed by the laws of the seller\u2019s country of origin, <strong data-start=\"3723\" data-end=\"3820\">without prejudice to mandatory consumer rights applicable in the buyer\u2019s country of residence<\/strong>.<\/p><p data-start=\"3823\" data-end=\"3996\">In the event of a dispute, customers may use the European Online Dispute Resolution platform:<br data-start=\"3916\" data-end=\"3919\" \/>\ud83d\udd17 <a class=\"\" href=\"https:\/\/ec.europa.eu\/consumers\/odr\/\" target=\"_new\" rel=\"noopener\" data-start=\"3922\" data-end=\"3996\">https:\/\/ec.europa.eu\/consumers\/odr\/<\/a><\/p><hr data-start=\"3998\" data-end=\"4001\" \/><h2 data-start=\"4003\" data-end=\"4019\">11. Contact<\/h2><p data-start=\"4020\" data-end=\"4121\">For any questions, inquiries, or complaints, you can contact us at:<br data-start=\"4087\" data-end=\"4090\" \/>\ud83d\udce7 <strong data-start=\"4093\" data-end=\"4121\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"4095\" data-end=\"4119\">contact@terangafrika.com<\/a><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Terms and Conditions Terms and Conditions \u2013 Terang\u2019Afrika General Information Welcome to Terang\u2019Afrika. By using our website and making purchases, you fully accept these Terms and Conditions. Please read them carefully before using our services. 1. Seller Identification This online store is operated by Tisserin Trading Sarl, headquartered in Saly Joseph (Senegal).\ud83d\udce7 Contact: contact@terangafrika.com These [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"two_page_speed":[],"footnotes":""},"class_list":["post-1688","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/terangafrika.com\/en\/index.php?rest_route=\/wp\/v2\/pages\/1688","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/terangafrika.com\/en\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/terangafrika.com\/en\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/terangafrika.com\/en\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/terangafrika.com\/en\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1688"}],"version-history":[{"count":0,"href":"https:\/\/terangafrika.com\/en\/index.php?rest_route=\/wp\/v2\/pages\/1688\/revisions"}],"wp:attachment":[{"href":"https:\/\/terangafrika.com\/en\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1688"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}